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Terms and Conditions of Sale

By accessing or using Ausbasket (“Ausbasket”, “we”, “us”, “our”) and/or purchasing products through our assisted buying and international forwarding service, you (“Customer”, “you”, “your”) acknowledge that you have read, understood, and agree to be legally bound by the following Terms and Conditions (“Terms”). These Terms govern all transactions, services, and interactions with Ausbasket.

1. Nature of Service

1.1 Service Scope
Ausbasket provides a specialised assisted purchasing and global forwarding service. This means:

• You authorise and instruct us to source and purchase products on your behalf from independent third-party retailers, suppliers, and online marketplaces (“Third-Party Sellers”); and

• We coordinate the handling, consolidation (where applicable), and international delivery of those products to your nominated address.

1.2 No Role as Seller or Manufacturer
Ausbasket is not the manufacturer, distributor, or retailer of any goods purchased through our service. Accordingly, we:

• Do not design, produce, stock, or supply products;

• Do not provide assurances regarding product quality, authenticity, safety, or fitness for purpose;

• Do not guarantee compliance with local regulations, standards, or certifications;

• Accept no responsibility for product defects, recalls, or inaccuracies in listings provided by Third-Party Sellers.

1.3 Scope of Responsibility
Our responsibilities are strictly limited to:

• Executing your purchasing instructions with reasonable care and diligence;

• Facilitating payment to Third-Party Sellers on your behalf;

• Managing logistics coordination, including shipment and delivery arrangements.

2. Warranties and Product Liability

2.1 No Warranties Provided
Ausbasket makes no representations or warranties, express or implied, in relation to any products purchased, including but not limited to:

• Product quality, durability, or performance;

• Accuracy of descriptions, specifications, or images;

• Compliance with safety, regulatory, or import standards;

• Non-infringement of intellectual property or third-party rights.

2.2 Limitation of Responsibility
To the fullest extent permitted by applicable law:

• All warranties, guarantees, and liabilities relating to products rest solely with the Third-Party Seller and/or manufacturer;

• Ausbasket shall not be liable for any loss, damage, injury, or expense arising from the purchase, delivery, condition, or use of any goods.

2.3 Liability Cap
Where liability cannot be excluded, Ausbasket’s total liability is strictly limited to the service fees paid in respect of the relevant transaction.

3. Returns and Refunds

3.1 Product Returns
As Ausbasket is not the seller of goods:

• We do not accept returns, exchanges, or product-related refunds;

• Any claims regarding defects, incorrect items, or dissatisfaction must be directed to the original Third-Party Seller or manufacturer.

3.2 Service Fee Refunds
Refunds of Ausbasket service fees will only be issued where required under applicable consumer protection laws or where we have failed to deliver the agreed service.

4. Orders, Payment and Title

4.1 Customer პასუხისმგibility
All orders are processed strictly based on the details you provide. You are responsible for ensuring all product specifications, sizes, quantities, and delivery details are accurate and complete.

4.2 Title to Goods
Ownership (title) of goods passes directly from the Third-Party Seller to you at the point of purchase. Ausbasket does not take legal ownership or possession of products beyond logistical handling where applicable.

4.3 Product Availability
All purchases are subject to availability from Third-Party Sellers. In the event of stock unavailability:

• We will notify you promptly;

• Payments for unavailable items will be refunded, excluding any non-recoverable service fees already incurred.

4.4 Payment Terms
Full payment, including product cost, service fees, and estimated shipping charges, must be received prior to order processing.

5. Delivery and Risk

5.1 Delivery Estimates
All delivery timeframes are indicative only and may vary depending on supplier processing times, international logistics, customs clearance, and external factors beyond our control.

5.2 Transfer of Risk
Risk in the goods transfers to you:

• Upon dispatch by the Third-Party Seller; or

• Upon handover to the appointed shipping carrier.

5.3 Delivery Information
You are solely responsible for providing accurate and complete delivery details. Ausbasket shall not be liable for:

• Failed deliveries;

• Additional shipping charges;

• Losses arising from incorrect or incomplete address information.

5.4 Logistics Network
Ausbasket operates through a global network of distribution centres and trusted logistics partners to ensure efficient fulfilment. Shipments are handled by reputable international carriers with full tracking provided. Depending on product type, supplier location, and availability, orders may be dispatched from Asia, Europe, or North America to optimise delivery speed and cost efficiency.

6. Customs, Duties and Taxes

6.1 Import Responsibility
For all international shipments, you act as the importer of record and are solely responsible for:

• Payment of customs duties, import taxes, and clearance fees;

• Compliance with all local laws, regulations, and import restrictions.

6.2 Taxes and Charges
Ausbasket does not collect or remit GST, VAT, or similar taxes unless explicitly stated. All such charges are separate from our service fees.

6.3 Customs Risks
We are not responsible for:

• Customs delays, inspections, or processing times;

• Seizure, confiscation, or rejection of goods by authorities;

• Additional fees imposed by customs or regulatory bodies.

7. Limitation of Liability

To the maximum extent permitted by law:

• Ausbasket shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profit, revenue, data, or business opportunities;

• Our liability is limited to direct losses resulting from a proven failure to exercise reasonable care and skill;

• In all circumstances, total liability shall not exceed the service fees paid for the specific order in question.

8. General Provisions

8.1 Pricing and Currency
Prices may be displayed in USD, AUD, EUR, JPY, or local currency equivalents based on prevailing exchange rates. Prices exclude applicable taxes, duties, and third-party charges unless otherwise stated.

8.2 Right to Refuse Service
We reserve the right to refuse, suspend, or cancel any order at our sole discretion, including but not limited to cases involving:

• Suspected fraud or unauthorised transactions;

• Pricing or listing errors;

• Supplier stock issues or unavailability.

8.3 Website Content
All content provided on our website is for general informational purposes and is presented in good faith. However, we make no representations regarding its accuracy, completeness, or reliability.

9. Disclaimer

Ausbasket acts solely as an intermediary service provider facilitating the purchase and international delivery of goods on your behalf.

We are not the seller, manufacturer, or distributor of any products offered through Third-Party Sellers. Accordingly, we accept no responsibility or liability for the quality, legality, safety, authenticity, or performance of such goods. All risks associated with the purchase and use of products remain with the Customer.