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If you need to return an item, simply contact us via email by submitting the request via CONTACT US form in the SUPPORT page with the order number and reason for returning the item.

We DO NOT offer an exchange / refund for Change of Mind on items or purchase by mistake.

We DO NOT offer an exchange / refund for late delivery/damage in transit by Australia Post. Please contact them directly to file the claim.

All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:

  • Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging.

  • All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.

  • Refunds will be processed within 10 working days once the returned goods have been shipped out to our designated warehouse.



All orders are shipped using Australia Post. Free shipping applies to all orders shipped within Australia, New Zealand. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order.

We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office.

Most orders are processed and dispatched within 3 business day of the order being placed. Items on backorder or out of stock may take longer to leave our warehouse. We will let you know via email if there's any shipping delays or products that are out of stock or changes to our stock levels at time of order. 

If there are multiple items on your order it may be shipped from one warehouse (as a complete order) or from our supplier location (to be received in multiple deliveries). You will be advised of the despatch location by email when your order is shipped.

Payment Methods
  • Credit / Debit Cards

  • Bank Transfer 

  • All payment methods powered by STRIPE 

Terms and Conditions of Sale

Terms and Conditions of Sale

By purchasing products from AusBasket Australia Limited ("AusBasket Australia", "we", "us", "our") or using this website, the purchaser (the "Customer", "you", "your"), agrees to the following terms and conditions of sale (the "Terms").

  1. Consumer Protection and other legislation: Where the provisions of any consumer protection law, or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply.

  2. Business Customers: To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that t consumer protection legislation does not apply.

  3. Software Warranty: All software or other electronic or digital products (including DVDs) sold by AusBasket Australia is subject to the terms and conditions of the license agreements that apply to those products. The Customer acknowledges their obligations to abide by such license agreements. Subject to any applicable law that cannot be excluded, the Customer acknowledges that AusBasket Australia does not warrant any software or other electronic or digital products under these Terms and Conditions. All software and other electronic or digital products are warranted in accordance with the license agreement that governs its use.

  4. Limitation of Liability: The Customer shall indemnify AusBasket Australia against any loss of or damage to property or for data or software which is lost, corrupted, deleted or altered due to the act or omission of the customer. AusBasket Australia shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from AusBasket Australia, even if AusBasket Australia has been advised of their possibility. In no case shall AusBasket Australia's maximum liability exceed the cost of the relevant original order.

  5. Refunds: Most items can be returned within 30 days of the item being shipped, provided it is in new, resalable condition.  Items can be returned after the 30 day period in compliance with the relevant consumer legislation if the item is faulty or damaged. AusBasket Australia will comply with its obligations under any applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, refunds or replacement products or services will be given at the discretion of company management.

  6. Addressing: If a product is found to be mis-addressed by AusBasket Australia then AusBasket Australia shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then AusBasket Australia will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.

  7. Incorrect Bank Account Number:  If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by AusBasket Australia, then AusBasket Australia will not accept any responsibility for correcting payment and goods will not be dispatched by AusBasket Australia until AusBasket Australia has received payment in full.

  8. Prices, Payment and Title: AusBasket Australia's available payment methods will be presented at the time of purchase. AusBasket Australia retains title in the products purchased until AusBasket Australia receives payment in full.

  9. Pricing errors: Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

  10. Security: AusBasket Australia uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. AusBasket Australia will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

  11. Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.

  12. Mailing Cash: AusBasket Australia does not recommend that cash be mailed for payment of products. If the Customer does mail cash, AusBasket Australia accepts no responsibility for the theft, loss or otherwise for non-delivery of the mailed cash.

  13. Cancelling Orders: AusBasket Australia reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where AusBasket Australia believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).

  14. GST: All prices are GST inclusive unless otherwise stated.

  15. Customs & Duties: For any orders shipped outside of Australia the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of AusBasket Australia's control. Contact your local customs office for more information on what import duties or sales taxes may be imposed.

  16. Site Access: AusBasket Australia hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of AusBasket Australia, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

  17. Copyright & Trademarks: You agree that the content you access, view or download on this site and the software used to create it, remains the property of AusBasket Australia Limited or its Licensors as defined by Australia and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.

  18. Stock Availability: In order to provide the greatest range of products, you understand that AusBasket Australia does not stock all products listed on this site in a single warehouse. All items sold via the AusBasket Australia website are subject to availability and AusBasket Australia reserves the right not to accept or cancel any order for products that are out of stock. Product availability information is provided by a number of third party suppliers. AusBasket Australia works with these third-parties to ensure this information is as accurate as possible however some errors and omissions are expected. Goods delivered may differ to the product images presented on this site.

  19. Cash Rewards: Cash Rewards can only be used as discounts on future orders and cannot be converted into a cash payment from AusBasket Australia to the Customer or be used to purchase gift vouchers.

  20. Gift Voucher and AusBasket Australia Credit Expiry: Gift vouchers and AusBasket Australia Credits are valid for one year from the time they are issued, after which the voucher and credit will expire. Any credit remaining after the expiry of the gift voucher or AusBasket Australia Credit is non-refundable.

  21. Delivery Estimates: AusBasket Australia makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold AusBasket Australia liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

  22. Communications: By creating an account with AusBasket Australia you consent to receiving electronic communications from AusBasket Australia. These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service.

  23. Notice of Copyright Infringement: AusBasket Australia respects the copyrights of others. If you feel that data is used in AusBasket Australia’s product catalogue in a manner that constitutes an infringement of your copyright under applicable copyright legislation, please contact us. Please include the following details:

    • Identification of the copyrighted work that has allegedly been infringed upon and that you wish to have removed. Please include a web address (URL);

    • A statement that the complaining party believes that infringement of the complaining party\'s copyright has occurred and the reasons for such belief;

    • A statement that you are the copyright holder or authorised to act on their behalf; and

    • Contact details including an email address where the complaining party may be contacted.

  1. Linked Sites: This site may contain links to other websites operated by third parties. AusBasket Australia is not liable for those sites or any content or information such sites contain.

AusBasket Australia would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided "as is" and for general information only. AusBasket Australia has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and AusBasket Australia does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, AusBasket Australia does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.

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