SHIPPING & RETURN
RETURN, REFUND & EXCHANGE POLICY
If you need to return an item, please read the instructions below carefully:
If you believe your product is damaged, faulty due to manufacturing defects or the wrong item was sent by us. Please contact us via CONTACT FORM HERE with your ORDER NUMBER & the REASON for returning the item. We can assure you that we will treat this with the highest of priority.
We DO NOT offer an exchange / refund for change of mind on item(s) or purchase by mistake.
We DO NOT offer an exchange / refund for late delivery/damaged in transit by Australia Post. Please contact Australia Post directly to file your claim.
Refunds will be processed within 7 - 9 working days once the returned goods have been shipped out to our designated warehouse.
All items to be returned must adhere to the following conditions in order for a refund/ exchange of the returned goods to be processed:
Items to be returned must include all relevant documents, tags, product accessories and must be returned along with the original packaging.
All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.
All orders are shipped using Australia Post. Free shipping applies to all orders shipped within Australia, New Zealand. We reserve the right to charge additional shipping fees for large and commercial orders. Express delivery will incur additional charges, depending on the total weight of the order.
We can deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination. All orders must be signed for on delivery. If no one is available at the address when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office.
Most orders are processed and dispatched within 3 business day of the order being placed. Items on backorder or out of stock may take longer to leave our warehouse. We will let you know via email if there's any shipping delays or products that are out of stock or changes to our stock levels at time of order.
If there are multiple items on your order it may be shipped from one warehouse (as a complete order) or from our supplier location (to be received in multiple deliveries). You will be advised of the despatch location by email when your order is shipped.