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Shipping Charges

We proudly offer international shipping to the United States, Japan, Australia, New Zealand, and countries across the European Union. All applicable shipping fees are calculated and displayed at checkout for full transparency. Upon checkout, you will be automatically redirected to a country-specific page, ensuring accurate pricing and seamless currency conversion based on your location. For destinations not listed, we welcome you to contact our team directly to arrange customised shipping solutions.
 

Shipping Method

We deliver to both residential and commercial addresses, including PO boxes where applicable. For business deliveries, we kindly request that the company name and a designated contact person are clearly indicated to facilitate smooth handling.

All shipments require a signature upon delivery to ensure secure receipt. In the event that no recipient is available, a notification card will be issued by the carrier, and the parcel can be collected from the nearest designated postal facility or depot.

We operate through a global network of distribution centres and trusted logistics partners to ensure efficient and reliable order fulfilment. The majority of shipments are handled by reputable international carriers and include comprehensive end-to-end tracking. Depending on product type, availability, and sourcing location, orders may be dispatched from Asia, Europe, or North America—allowing us to optimise delivery speed and cost efficiency.
 

Delivery Timeframes

Orders are typically processed and dispatched within three (3) business days from the date of purchase. Please note that orders containing backordered or temporarily unavailable items may require extended processing times.

Should there be any delays, inventory changes, or unforeseen circumstances affecting your order, our team will promptly notify you via email with updated information.

For orders containing multiple items, shipments may be fulfilled either as a consolidated delivery or dispatched separately from different international warehouses, depending on product availability and origin. Full shipping details, including tracking information, will be provided once your order has been dispatched.

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International Shipping Costs

Shipping fees are calculated based on the destination country, package dimensions, and total shipment weight. To obtain an estimated shipping cost prior to purchase, simply add your selected items to the cart and use the “Estimate Shipping” function available at checkout.

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Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, and other regulatory charges imposed by the destination country. These fees are not included in our product or shipping prices and remain the sole responsibility of the customer.

Please be advised that we do not have control over customs processes and are not liable for any additional charges, delays, or actions taken by customs authorities. Orders cannot be cancelled, returned, or refunded due to refusal to pay applicable duties or taxes. In such cases, shipments may be abandoned, and no refund will be issued.

Furthermore, we strictly adhere to international shipping regulations and do not declare items as “gifts” for the purpose of reducing or avoiding customs charges, as this may violate applicable laws. For further clarification, we recommend contacting your local customs office directly.

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